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Customer Service (Call Center) Representative

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Curaleaf

Oklahoma City, OK (Onsite)

Full Time

$Negotiable

Job description

Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis, with a mission to improve lives by providing clarity around cannabis and confidence around consumption. As a high-growth cannabis company known for quality, expertise, and reliability, the company and its brands, including Curaleaf and Select provide industry-leading service, product selection, and accessibility across the medical and adult-use markets. In the United States, Curaleaf currently operates in 23 states with 130 dispensaries, 25 cultivation sites, and over 30 processing sites, and employs over 5,000 team members. Curaleaf International is the leading vertically integrated cannabis company in Europe with a unique supply and distribution network throughout the European market, bringing together pioneering science and research with cutting-edge cultivation, extraction, and production.  Home | Curaleaf | Cannabis with Confidence

Our corporate social responsibility is*** Rooted In Good *** Diversity, Equity, Inclusion + Social Equity + Sustainability Social Responsibility | Curaleaf | Cannabis with Confidence We believe in taking corporate and social responsibility very seriously, from our educational outreach to national partnerships, state-wide initiatives and local causes. Giving back to the communities where we operate is important to us, and helps to change old attitudes by showing the positive impact of cannabis in creating jobs, changing lives, and helping local communities.

We educate. We advocate. We give.

The Customer Service Representative is a person who strives to answer customer questions, troubleshoot customer ordering issues, and assist both medical and adult-use dispensary operations by being the first point of communication for both our adult-use consumers and our patients. A passion for cannabis coupled with a strong adherence to protocol and a caring, helpful attitude are a must for this position.

Role Responsibilities

  • Answer incoming calls from dispensary patients, customers, and vendors

  • Assist in ensuring all online orders are accurately fulfilled by dispensary staff and pick-up information is provided to patients and customers

  • Coordinate shipments, deliveries, and orders with dispensary managers upon arrival

  • Directing patient information, orders, questions, and other miscellaneous items to the appropriate location/parties

  • Handle both medical and adult-use patient accounts and questions where permitted.

  • Support the success of the Patient Support team as needed

Role Requirements

  • Must be 21 years of age or older

  • Ability to handle all customer interactions with attention-to-detail, empathy, and confidentiality

  • General familiarity with medical cannabis laws, and the medical card application process

  • A strong knowledge of cannabis and cannabis-derived products

  • Outstanding verbal and written communication skills, both in-person and over the phone

  • Prior call center and customer service experience is strongly preferred

  • Spanish language ability strongly preferred

  • Ability to work in a fast-paced, high demand environment

  • Proven and demonstrated organizational skills

  • Subject to background check per state cannabis regulations

 
Curaleaf is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

 

Last updated 1 week ago

Skills

Communication